To ensure the Parcel Freight Shopify app functions correctly, your store must meet certain technical and account-level requirements. This article outlines what’s supported, what’s required, and any known limitations.

Minimum Store Requirements #

• Shopify Plan: Basic or higher
  • Note: Carrier-calculated shipping must be enabled. This is standard on Advanced and Plus plans. Basic plan users may need to request this from Shopify support.
• Product Data: All products must include:
  • Weight (kg)
  • Dimensions (length, width, height in cm)
• Active Loadlink Account: A Parcel Freight account with API credentials is required to return rates

Feature Compatibility #

The app supports:

• Real-time rate calculation at checkout
• Domestic freight within Australia
• Packaged goods with standard parcel or pallet dimensions
• Multi-product carts, provided all items contain valid data
• Shopify’s built-in shipping zones and profiles

Not Supported #

Parcel Freight does not support:

• International shipping
• Products without weight or size data
• Dangerous goods, oversized freight, or irregular items
• Custom shipping rules created with third-party apps
• Bundled or virtual products (if physical attributes are missing)

Known Limitations #

• One active origin location: The app uses your store’s default shipping address as the origin point for all rate calculations
• Manual address correction: Incomplete or invalid checkout addresses may prevent rates from appearing
• No custom rate markups or handling fees: The app passes through Loadlink-calculated rates directly
• Limited rate visibility during setup: Rates only appear at checkout and cannot be previewed elsewhere

Make sure your product catalogue is fully prepared before enabling the app in a live store. Testing is strongly recommended using a development store or by completing trial checkouts.