Parcel Freight offers flexible service options to suit a range of shipping needs. Delivery times and service levels depend on the carrier, freight size, pickup and delivery locations, and the selected service type.

Available Service Levels #

Service levels vary depending on the route and participating carriers. When a quote is generated, the available options for that shipment are displayed automatically.

Common service types include:

• Standard delivery
• Express delivery (where available)
• Economy freight for non-urgent shipments

Each service level is shown with an estimated delivery timeframe and corresponding rate during the quote process.

Estimated Delivery Times #

Estimated delivery times are based on carrier data and reflect typical transit times under normal conditions. These timeframes are provided as guidance only and are not guaranteed.

Examples of typical transit times:

• Metro to metro (same state): 1–2 business days
• Interstate metro to metro: 2–4 business days
• Regional and remote areas: 3–7 business days

Delivery times may be longer in peak periods or if delays occur with carriers.

Cut-Off Times and Booking Windows #

Each carrier has different collection cut-off times. To allow for same-day pickup, bookings must usually be confirmed before a specific time in the pickup postcode’s time zone.

Users will be prompted to select a suitable collection date and window during booking.

Tracking and Delivery Confirmation #

Where supported by the carrier, tracking information will be provided after the booking is confirmed. Tracking links are available in the Parcel Freight dashboard and will update as the shipment progresses.

Final delivery status is recorded once the item has been delivered. Some carriers may include proof of delivery (POD) or receiver signature.

Delays and Exceptions #

Delays can occur due to:

• Weather events
• Access restrictions at delivery sites
• Missed pickups or failed delivery attempts
• Public holidays or carrier service limitations

Users will receive updates via email where applicable. If delays occur, support should be contacted using the shipment reference provided at booking.