FAQs
Blog

About Us 

Contact Us
Register
My Account
logotype
logotype

Help and Support Centre

HomeHelp CentreRates Not Appearing at Checkout
View Categories

Rates Not Appearing at Checkout

Loadlink
Updated on 4 January 2026

2 min read

0:00 1:47

When Parcel Freight rates do not appear at checkout, it usually indicates a configuration issue with your Shopify store, product data, or Loadlink settings. This article outlines the most common causes and how to resolve them.

Checklist: What to Review First #

  • Loadlink app is installed and connected with valid API credentials
  • Carrier-calculated shipping is enabled in your Shopify plan
  • Loadlink Live Rates is added to your store’s shipping profile
  • Each product in the cart has valid weight and dimensions
  • The shipping address entered at checkout is complete and within Australia
  • The store’s origin address is correctly set in Settings → Locations

Step-by-Step Troubleshooting #

1. Check Product Data
Go to Products → All Products and confirm that each item includes:

  • Weight (kg)
  • Dimensions: length, width, height (cm)

Products without this data will prevent rate calculation.

2. Review Shipping Profile Configuration
Go to Settings → Shipping and Delivery → Shipping Profiles and confirm:

  • The correct products are assigned to the profile
  • A shipping zone that includes Australia is configured
  • Loadlink Live Rates is added as a shipping method under that zone

3. Test With a Known Valid Address
Try entering a common metro address (e.g. Melbourne CBD) during checkout to confirm whether the issue is related to a specific region.

4. Reconfirm API Credentials
Go to the Loadlink app in your Shopify admin and verify:

  • API Key
  • API Secret
  • User ID
    Ensure credentials are saved and match your Parcel Freight account.

5. Use Test Mode (If Available)
Use the test function in the Loadlink app to simulate a rate request. This helps confirm whether rates are being returned successfully.

6. Disable Conflicting Apps
If other apps modify checkout or shipping logic, disable them temporarily and test again. Some third-party apps may interfere with rate display.

If the Issue Persists #

Contact Loadlink support with the following:

  • Your Shopify store URL
  • A sample product name or URL
  • The shipping address used during testing
  • Screenshot of the checkout screen
  • Any error messages or unexpected behaviour