When using the Parcel Freight plugin with WooCommerce, most issues relate to configuration errors, missing product data, or address mismatches. This article lists the most common problems and how to resolve them.
1. Shipping Rates Not Appearing at Checkout #
Possible causes:
- Products are missing weight or dimensions
- API credentials are not entered or saved correctly
- Loadlink is not added to the correct shipping zone
- The destination address is outside supported regions
- Store address is not set under WooCommerce general settings
Recommended checks:
- Go to each product and confirm weight and dimensions are filled in
- Go to Loadlink → Settings and verify all API fields
- Go to WooCommerce → Settings → Shipping and check that Loadlink Live Rates is added to your active shipping zone
- Use the Test API with Real Data tool to confirm rate availability
2. Products Not Returning Accurate Rates #
Possible causes:
- Dimensions or weight are incorrect
- Packaging type is not set or mismatched
- Product data is incomplete or has been overridden by another plugin
Recommended checks:
- Review product shipping data under Products → All Products
- Check if any custom shipping plugins are interfering
- Use the Notices section to identify product issues
3. Checkout Freezes or Shows Loading Spinner #
Possible causes:
- JavaScript conflicts with other plugins
- API request is timing out
- Missing response from the Loadlink API
Recommended checks:
- Temporarily disable other shipping or checkout-related plugins
- Check logs under WooCommerce → Status → Logs
- Use browser developer tools to view console errors
4. Incorrect Rate Display #
Possible causes:
- Incorrect packaging or product data
- Rate returned includes surcharges that are not expected
- Customer entered a residential address, triggering a fee
Recommended checks:
- Review the rate breakdown using the API testing tool
- Adjust packaging codes and building type defaults in Loadlink → Settings
5. Plugin Not Appearing After Installation #
Possible causes:
- Plugin not activated
- Version conflict with WooCommerce or WordPress
- Missing PHP requirements
Recommended checks:
- Go to Plugins → Installed Plugins and confirm Loadlink is active
- Check that your PHP version is 7.4 or higher
- Update WooCommerce to the latest supported version
If issues persist after completing these checks, gather your API test results, product settings, and log entries before contacting Loadlink support.