Parcel Freight
How Parcel Freight Works
Last Updated: 4 January 2026Parcel Freight is Loadlink’s dedicated solution for quoting, booking, and managing smaller freight shipments across Australia. It is designed for businesses and individuals who need reliable transport for cartons, satchels, small pallets, and similar freight types. Key Features Instant freight quotes for supported parcel sizes and routes Access to a network of trusted carriers Shipping...
Supported Freight Types and Limits
Last Updated: 4 January 2026Parcel Freight is designed to handle small to medium-sized freight that fits within defined weight and size limits. This article outlines what types of freight can be shipped using Parcel Freight and the restrictions that apply. What You Can Send Parcel Freight supports general freight that is boxed, wrapped, or palletised. The system is optimised...
Pricing and Rate Calculation Logic
Last Updated: 4 January 2026Parcel Freight provides instant pricing based on live data from partnered carriers. This allows users to view and compare freight costs before confirming a booking. Rates are calculated automatically using key shipment details and pre-configured carrier pricing rules. How Pricing Is Calculated The system uses the following inputs to determine freight charges: Pickup and delivery...
Service Levels and Delivery Times
Last Updated: 4 January 2026Parcel Freight offers flexible service options to suit a range of shipping needs. Delivery times and service levels depend on the carrier, freight size, pickup and delivery locations, and the selected service type. Available Service Levels Service levels vary depending on the route and participating carriers. When a quote is generated, the available options for...
Installing Parcel Freight for WooCommerce
Last Updated: 4 January 2026The Parcel Freight plugin connects your WooCommerce store to Loadlink, allowing live shipping rates to appear at checkout based on the items in the customer’s cart. This article covers the installation and basic setup process. Requirements Before installation, confirm the following: WordPress 5.0 or higher WooCommerce 3.0 or higher PHP 7.4 or higher HTTPS enabled...
Configuring Shipping Zones
Last Updated: 4 January 2026To display Parcel Freight rates at checkout, Loadlink must be added as a shipping method within a WooCommerce shipping zone. Shipping zones are used to define where you ship to and what methods are available for each region. This article explains how to set up and configure shipping zones to work with the Loadlink Live...
Testing Rates at Checkout
Last Updated: 4 January 2026After installing the Loadlink plugin and configuring your shipping zones, it’s important to test the checkout process to ensure that live rates are appearing correctly for customers. This article outlines how to run basic tests to verify rate calculations using the Parcel Freight integration in WooCommerce. Before You Begin Make sure the following are correctly...
Debug Mode and Logging
Last Updated: 4 January 2026The Loadlink plugin for WooCommerce includes built-in tools for debugging and logging. These tools help identify issues with rate calculation, API connectivity, and product setup. This article explains how to access and use the available debugging features. Enable Debug Logging Go to WooCommerce → Status → Logs In the dropdown, look for entries that start...
Common WooCommerce Issues
Last Updated: 4 January 2026When using the Parcel Freight plugin with WooCommerce, most issues relate to configuration errors, missing product data, or address mismatches. This article lists the most common problems and how to resolve them. 1. Shipping Rates Not Appearing at Checkout Possible causes: Products are missing weight or dimensions API credentials are not entered or saved correctly...
Installing the Parcel Freight Shopify App
Last Updated: 4 January 2026The Parcel Freight Shopify app allows store owners to offer live freight rates from Loadlink directly at checkout. This integration is designed for merchants who need accurate shipping quotes for parcel freight across Australia. This article outlines the installation and setup process for Shopify store owners. Requirements Before installing the app, make sure: You have...
Store Requirements and Limitations
Last Updated: 4 January 2026To ensure the Parcel Freight Shopify app functions correctly, your store must meet certain technical and account-level requirements. This article outlines what’s supported, what’s required, and any known limitations. Minimum Store Requirements Shopify Plan: Basic or higher Note: Carrier-calculated shipping must be enabled. This is standard on Advanced and Plus plans. Basic plan users may...
Rate Calculation Logic for Shopify Stores
Last Updated: 4 January 2026The Parcel Freight Shopify app calculates shipping rates in real time using product and address data provided during checkout. This article explains how the app determines pricing and what factors affect the result. How Rates Are Calculated The app sends a live request to the Loadlink Parcel Freight system each time a customer enters their...
Testing Live Shipping Rates in Your Shopify Store
Last Updated: 4 January 2026Once the Parcel Freight Shopify app is installed and configured, it’s important to test the checkout experience to confirm that shipping rates are working correctly. This article outlines how to run basic checks using your store’s front end. Before You Test Ensure the following are in place: All products have weight and dimensions The app...
Common Shopify Issues
Last Updated: 4 January 2026This article outlines the most common issues users may encounter when using the Parcel Freight app with Shopify, along with recommended solutions. 1. Shipping Rates Not Displaying at Checkout Possible causes: Carrier-calculated shipping is not enabled in your Shopify plan Products are missing weight or dimensions Loadlink Live Rates has not been added to your...
Rates Not Appearing at Checkout
Last Updated: 4 January 2026When Parcel Freight rates do not appear at checkout, it usually indicates a configuration issue with your Shopify store, product data, or Loadlink settings. This article outlines the most common causes and how to resolve them. Checklist: What to Review First Loadlink app is installed and connected with valid API credentials Carrier-calculated shipping is enabled...
Address Validation Errors
Last Updated: 4 January 2026Address validation errors can prevent shipping rates from appearing or cause bookings to fail. This article outlines the common causes of address-related issues and how to resolve them when using the Parcel Freight integration. Address Validation for Bookings The Parcel Freight system requires complete and valid address data to calculate accurate shipping rates. Incomplete, misspelled,...
Incorrect Pricing
Last Updated: 4 January 2026f shipping rates displayed at checkout appear too high, too low, or inconsistent with expectations, the cause is usually related to product data, address input, or carrier rules. This article explains the most common reasons for incorrect pricing and how to resolve them. Common Causes of Incorrect Pricing 1. Incorrect product weight or dimensions Pricing...
API Connection Issues
Last Updated: 4 January 2026If the Parcel Freight app is not returning rates or is unable to communicate with the Loadlink platform, the issue may be related to API connection errors. This article outlines how to identify and resolve problems with API credentials and connectivity. What the API Does The Parcel Freight app uses the Loadlink API to: Calculate...