---
title: Store Requirements and Limitations
description: "To ensure the Parcel Freight Shopify app functions correctly, your store must meet certain technical and account-level requirements. This article outlines what’s supported, what’s required, and any known limitations. ### **Minimum Store Requirements** - **Shopify Plan**: Basic or higher -…"
url: "https://www.loadlinkconnect.com.au/help/store-requirements-and-limitations/"
updated: "2026-01-04"
category: Parcel Freight
---

# Store Requirements and Limitations

To ensure the Parcel Freight Shopify app functions correctly, your store must meet certain technical and account-level requirements. This article outlines what’s supported, what’s required, and any known limitations.

### **Minimum Store Requirements**

- **Shopify Plan**: Basic or higher
  - **Note**: Carrier-calculated shipping must be enabled. This is standard on Advanced and Plus plans. Basic plan users may need to request this from Shopify support.
- **Product Data**: All products must include:
  - Weight (kg)
  - Dimensions (length, width, height in cm)
- **Active Loadlink Account**: A Parcel Freight account with API credentials is required to return rates

### **Feature Compatibility**

The app supports:

- Real-time rate calculation at checkout
- Domestic freight within Australia
- Packaged goods with standard parcel or pallet dimensions
- Multi-product carts, provided all items contain valid data
- Shopify’s built-in shipping zones and profiles

### **Not Supported**

Parcel Freight does not support:

- International shipping
- Products without weight or size data
- Dangerous goods, oversized freight, or irregular items
- Custom shipping rules created with third-party apps
- Bundled or virtual products (if physical attributes are missing)

### **Known Limitations**

- **One active origin location**: The app uses your store’s default shipping address as the origin point for all rate calculations
- **Manual address correction**: Incomplete or invalid checkout addresses may prevent rates from appearing
- **No custom rate markups or handling fees**: The app passes through Loadlink-calculated rates directly
- **Limited rate visibility during setup**: Rates only appear at checkout and cannot be previewed elsewhere

Make sure your product catalogue is fully prepared before enabling the app in a live store. Testing is strongly recommended using a development store or by completing trial checkouts.