This article explains when the Loadlink support team is available and how long you can expect to wait for a response.

Standard Support Hours #

• Monday to Friday
• 9:00am to 5:00pm AEST
• Support is not available on weekends or public holidays

Response Times #

• Most enquiries are responded to within 1 business day
• Urgent issues are prioritised where possible
• Billing and trade account requests may take longer if manual review is required

After-Hours Support #

Loadlink does not offer after-hours support. Any enquiries submitted outside business hours will be reviewed on the next working day.