---
title: Support Hours and Response Times
description: "This article explains when the Loadlink support team is available and how long you can expect to wait for a response. ### Standard Support Hours - **Monday to Friday** - **9:00am to 5:00pm AEST** - Support is not available on…"
url: "https://www.loadlinkconnect.com.au/help/support-hours-and-response-times/"
updated: "2026-01-04"
category: "Contact & Support"
---

# Support Hours and Response Times

This article explains when the Loadlink support team is available and how long you can expect to wait for a response.

### Standard Support Hours

- **Monday to Friday**
- **9:00am to 5:00pm AEST**
- Support is not available on weekends or public holidays

### Response Times

- Most enquiries are responded to within **1 business day**
- Urgent issues are prioritised where possible
- Billing and trade account requests may take longer if manual review is required

### After-Hours Support

Loadlink does not offer after-hours support. Any enquiries submitted outside business hours will be reviewed on the next working day.