Contact & Support
How to Get Support
Last Updated: 5 January 2026If you need help using Loadlink, the support team is available to assist with technical issues, billing questions, and account-related enquiries. Available Support Channels You can contact Loadlink via: Email: info@loadlinkconnect.com.au Phone: 07 5518 8894 Support hours: Monday to Friday, 9:00am – 5:00pm AEST What We Can Help With Issues logging in or accessing your...
What Information to Include in a Support Request
Last Updated: 5 January 2026To help the Loadlink support team respond quickly and accurately, it’s important to include the right information when submitting a request. Required Information Include the following details in your support message: Your full name Email address associated with your account Business name (if applicable) Type of account (Shipper, Carrier, Trade, or Credit Card Booking) Brief...
Support Hours and Response Times
Last Updated: 5 January 2026This article explains when the Loadlink support team is available and how long you can expect to wait for a response. Standard Support Hours Monday to Friday 9:00am to 5:00pm AEST Support is not available on weekends or public holidays Response Times Most enquiries are responded to within 1 business day Urgent issues are prioritised...
Emergency Issues and Escalation
Last Updated: 5 January 2026This article explains how to handle urgent issues and the correct way to escalate time-sensitive problems on the Loadlink platform. What Qualifies as an Emergency The following are considered urgent: Platform outage (cannot log in or access dashboard) Booking or load listing failure during a confirmed job Payment failure affecting an active booking Critical API...