To help the Loadlink support team respond quickly and accurately, it’s important to include the right information when submitting a request.

Required Information #

Include the following details in your support message:

• Your full name
• Email address associated with your account
• Business name (if applicable)
• Type of account (Shipper, Carrier, Trade, or Credit Card Booking)
• Brief description of the issue
• Any relevant reference numbers (e.g. booking ID, invoice number)

Optional but Helpful #

If available, include:

• A screenshot of the error or issue
• The browser or device you’re using
• The steps you took before the issue occurred

Where to Send #

Email your request to: info@loadlinkconnect.com.au

For urgent issues during business hours, you can also call: 07 5518 8894