---
title: What Information to Include in a Support Request
description: "To help the Loadlink support team respond quickly and accurately, it's important to include the right information when submitting a request. ### Required Information Include the following details in your support message: - **Your full name** - **Email address associated…"
url: "https://www.loadlinkconnect.com.au/help/what-information-to-include-in-a-support-request/"
updated: "2026-01-04"
category: "Contact & Support"
---

# What Information to Include in a Support Request

To help the Loadlink support team respond quickly and accurately, it's important to include the right information when submitting a request.

### Required Information

Include the following details in your support message:

- **Your full name**
- **Email address associated with your account**
- **Business name** (if applicable)
- **Type of account** (Shipper, Carrier, Trade, or Credit Card Booking)
- **Brief description of the issue**
- **Any relevant reference numbers** (e.g. booking ID, invoice number)

### Optional but Helpful

If available, include:

- A screenshot of the error or issue
- The browser or device you're using
- The steps you took before the issue occurred

### Where to Send

Email your request to: info@loadlinkconnect.com.au

For urgent issues during business hours, you can also call: 07 5518 8894