---
title: How to Get Support
description: "If you need help using Loadlink, the support team is available to assist with technical issues, billing questions, and account-related enquiries. ### Available Support Channels You can contact Loadlink via: - **Email**: info@loadlinkconnect.com.au - **Phone**: 07 5518 8894 - **Support…"
url: "https://www.loadlinkconnect.com.au/help/how-to-get-support/"
updated: "2026-01-04"
category: "Contact & Support"
---

# How to Get Support

If you need help using Loadlink, the support team is available to assist with technical issues, billing questions, and account-related enquiries.

### Available Support Channels

You can contact Loadlink via:

- **Email**: info@loadlinkconnect.com.au
- **Phone**: 07 5518 8894
- **Support hours**: Monday to Friday, 9:00am – 5:00pm AEST

### What We Can Help With

- Issues logging in or accessing your account
- Problems with bookings or load listings
- Trade account enquiries
- Billing or subscription questions
- Plugin or integration setup errors

### Before You Reach Out

Many common questions are answered in the Help Centre. Check the relevant section (Parcel Freight, Loadlink Connect, Billing & Accounts) before submitting a request.