---
title: Getting Billing Support (Parcel Freight)
description: "If you have questions about your Parcel Freight account, payments, or invoices, the Loadlink support team is available to assist. ### When to Contact Support - You have a billing question or discrepancy - You didn’t receive your invoice -…"
url: "https://www.loadlinkconnect.com.au/help/getting-billing-support-parcel-freight/"
updated: "2026-01-04"
category: "Billing & Accounts"
---

# Getting Billing Support (Parcel Freight)

If you have questions about your Parcel Freight account, payments, or invoices, the Loadlink support team is available to assist.

### When to Contact Support

- You have a billing question or discrepancy
- You didn’t receive your invoice
- You need to update your billing contact details
- You’re unsure of your current payment terms
- Your trade account application status is unclear

### What to Include in Your Request

To help resolve your issue quickly, include the following in your message:

- Your account email address
- Business name (if applicable)
- Booking reference number (if available)
- A clear description of the issue

### Contact Details

Email: info@loadlinkconnect.com.au
Phone: 07 5518 8894
Support hours: Monday to Friday, 9:00am – 5:00pm AEST