---
title: Debug Mode and Logging
description: "The Loadlink plugin for WooCommerce includes built-in tools for debugging and logging. These tools help identify issues with rate calculation, API connectivity, and product setup. This article explains how to access and use the available debugging features. ### **Enable Debug…"
url: "https://www.loadlinkconnect.com.au/help/debug-mode-and-logging/"
updated: "2026-01-04"
category: Parcel Freight
---

# Debug Mode and Logging

The Loadlink plugin for WooCommerce includes built-in tools for debugging and logging. These tools help identify issues with rate calculation, API connectivity, and product setup.

This article explains how to access and use the available debugging features.

### **Enable Debug Logging**

1. Go to **WooCommerce → Status → Logs**
2. In the dropdown, look for entries that start with **loadlink-** followed by a date
3. Select a log file and click **View**

These logs contain recent API requests and responses. They can be used to check whether rates are being returned and if any errors are present.

### **Testing the API**

1. Go to **Loadlink → Settings**
2. Use the **Test API with Real Data** tool
3. Enter a sample destination address
4. Click **Test API with Real Data**
5. Review the returned results

This helps confirm whether the API is functioning correctly based on the current product and store configuration.

### **Notices Page**

The plugin includes a **Notices** section that flags products missing key information.

To access:

- Go to **Loadlink → Notices**
- Review any listed products
- Update missing weight, dimensions, or packaging type

All products must have valid weight and dimensions to return rates.

### **Common Logging Use Cases**

Use the logs to:

- Verify if the API returned a valid quote
- Check for data mismatches or missing fields
- Identify connection errors with the Loadlink platform
- Share log details with Loadlink support if further help is needed

Logs are automatically rotated and stored in the WooCommerce logging system.