---
title: Common Shopify Issues
description: "This article outlines the most common issues users may encounter when using the Parcel Freight app with Shopify, along with recommended solutions. ### **1. Shipping Rates Not Displaying at Checkout** **Possible causes:** - Carrier-calculated shipping is not enabled in your…"
url: "https://www.loadlinkconnect.com.au/help/common-shopify-issues/"
updated: "2026-01-04"
category: Parcel Freight
---

# Common Shopify Issues

This article outlines the most common issues users may encounter when using the Parcel Freight app with Shopify, along with recommended solutions.

### **1. Shipping Rates Not Displaying at Checkout**

**Possible causes:**

- Carrier-calculated shipping is not enabled in your Shopify plan
- Products are missing weight or dimensions
- Loadlink Live Rates has not been added to your shipping profile
- The entered address is incomplete or invalid
- API credentials are incorrect or expired

**What to check:**

- Go to **Settings → Shipping and Delivery → Shipping Profiles** and confirm that Loadlink Live Rates is added
- Open each product and confirm weight and size fields are populated
- Go to **Apps → Loadlink** and confirm API credentials are saved
- Test with a known valid Australian address

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### **2. Inaccurate Rate Calculations**

**Possible causes:**

- Product data is incorrect or inconsistent
- Pickup or delivery is set to residential when it should be commercial
- Rates are being adjusted by another app or script

**What to check:**

- Review each product’s shipping details
- Check your app settings for building type configuration
- Disable other shipping apps and retest

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### **3. No Shipping Options Available**

**Possible causes:**

- Shipping zone does not cover the entered destination
- All items in the cart are missing required freight data
- Address is outside the supported service area

**What to check:**

- Confirm your shipping zone includes **Australia** or relevant postcodes
- Ensure each product in the cart has weight and dimensions
- Try a different address within a metro or regional area

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### **4. App Fails to Return Rates for Bundled or Digital Products**

**Reason:**
Parcel Freight only supports physical products with valid shipping data. Virtual or digital products will not return freight quotes.

**Solution:**
Exclude virtual products from shipping or ensure at least one physical product with shipping data is in the cart.

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### **5. Conflicts With Other Apps**

**Symptoms:**
Checkout fails to load rates or displays unexpected options.

**What to check:**

- Identify any active apps modifying checkout or shipping
- Disable these apps one at a time to isolate the conflict
- Retest after each change

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If problems persist, contact Loadlink support with the following details:

- Store URL
- Affected product(s)
- Example shipping address
- Screenshot of the checkout issue (if applicable)