---
title: Cancelling or Pausing Service (Loadlink Connect)
description: "Carriers with a Premium subscription on Loadlink Connect can cancel or pause their plan at any time through the dashboard. ### How to Cancel a Premium Subscription 1. Log in to your Loadlink Connect Carrier account 2. Go to the…"
url: "https://www.loadlinkconnect.com.au/help/cancelling-or-pausing-service-loadlink-connect/"
updated: "2026-01-04"
category: "Billing & Accounts"
---

# Cancelling or Pausing Service (Loadlink Connect)

Carriers with a Premium subscription on Loadlink Connect can cancel or pause their plan at any time through the dashboard.

### How to Cancel a Premium Subscription

1. Log in to your Loadlink Connect Carrier account
2. Go to the **Subscription** section
3. Select **Cancel Subscription**
4. Confirm the cancellation

Your Premium access will remain active until the end of your current billing period. No further charges will be made after cancellation.

### Can I Pause My Subscription?

Loadlink Connect does not currently offer a formal pause feature. To stop billing, you must cancel your subscription. You can re-subscribe at any time.

### What Happens After Cancellation

- Your account will switch to a free Carrier plan
- You will retain access to your dashboard, profile, and account history
- Load visibility and contact access will be limited under the free plan

If you need help with billing or cancellation, contact Loadlink Support.

Support contact:
Phone: 07 5518 8894
Email: info@loadlinkconnect.com.au